Introduction

This privacy policy describes how Jennifer White Insurance Agency Inc ("we," "us," "our") collects, uses, and shares information about you when you visit our website, request a quote, become a client, or otherwise interact with our agency. We are an authorized Farmers Insurance agency licensed in California (CA License #6014711) with offices in San Luis Obispo, Morro Bay, and Atascadero.

Information we collect

Information you provide directly. When you request a quote, become a client, or contact us, we collect information you give us. Depending on the products and services you're interested in, this typically includes:

Name, mailing address, phone number, and email address
Date of birth
Driver's license information (for auto policies)
Property address and details (for home, earthquake, and flood policies)
Vehicle information (for auto policies)
Business information (for commercial policies)
Beneficiary information (for life policies)
Health information (for life policies, where applicable)
Other information relevant to underwriting and quoting your insurance

Information collected automatically. When you visit our website, we collect limited technical information through Cloudflare's privacy-focused web analytics: page views, browser type, approximate location (city or region), and referring page. We do not use cookies, advertising trackers, or other persistent tracking on our website.

Information from third parties. When you authorize us to obtain quotes, we may receive information about you from carriers and rating systems (such as motor vehicle reports, loss history reports, and consumer reporting agencies) that's used in underwriting your coverage.

How we use your information

We use the information we collect to:

Provide quotes and bind insurance policies on your behalf
Service your existing policies, including claims, billing, renewals, and endorsements
Communicate with you about your coverage by phone, email, and (with your consent) SMS text message
Comply with legal, regulatory, and licensing requirements
Improve our services and the customer experience

How we share your information

We share your information only as needed to provide insurance services to you, including with:

Insurance carriers for the purposes of quoting, binding, and servicing your policies (Farmers Insurance and the brokered carriers we represent on your behalf)
Service providers that help us operate the agency (such as our agency management system, our scheduling tools, and our communication platforms)
Government agencies as required by law (such as the California Department of Insurance)
Other parties when you have explicitly authorized us to do so (for example, when you ask us to share information with your mortgage company or another insurance professional)

We do not sell your personal information to third parties. We do not share your SMS opt-in or text message consent with third parties or affiliates for marketing purposes.

Terms of service for SMS communications and consent

By providing your phone number to Jennifer White Agency, you agree and acknowledge that Jennifer White Agency may send account notifications, customer care, and marketing text messages to your wireless phone number for updates related to customer care, account notifications, and marketing services.

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes. Information obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

If you have consented to receive account notifications, customer care, or marketing text messages from Jennifer White Agency, you may receive messages related to our insurance products and services.

Example messages

Customer Care Example:

Good morning Sarah, this is Jennifer White Agency. We wanted to give you a courtesy reminder of your scheduled policy review appointment tomorrow at 9 a.m. CST. Reply STOP to opt out of SMS messaging.

Marketing Example:

Hi Jeff, this is Jennifer White Agency. We're reaching out regarding your request for a free insurance quote. Reply STOP to opt out of SMS messaging.

Account Notification Example:

Good evening Sarah, this is Jennifer White Agency. This is an account notification that your auto insurance policy is set for renewal in 30 days. Reply STOP to opt out of SMS messaging.

Standard messaging disclosures

Message and data rates may apply.
Message frequency: SMS frequency will vary depending on the type of communication (up to 1,000 messages daily company-wide).
You can opt out at any time by texting STOP.
To opt back in, reply START.
For assistance, text HELP or visit our Privacy Policy and SMS Terms and Conditions.
For more information, please visit our Privacy Policy and Terms of Service.

Data security

We implement reasonable security measures to protect your data from unauthorized access, disclosure, or misuse. However, no transmission over the internet or mobile networks can be guaranteed to be completely secure.

Cookies and website analytics

Our website uses Cloudflare's privacy-focused web analytics, which does not use cookies or track individual visitors across websites. We do not use third-party cookies, advertising trackers, or persistent tracking technologies on our website.

Your California privacy rights

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you certain rights regarding your personal information:

Right to know. You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which we collect it, and the categories of third parties with whom we share it.
Right to delete. You have the right to request that we delete personal information we have about you, subject to certain exceptions (for example, information we are required to retain for legal, regulatory, or insurance record-keeping purposes).
Right to opt out of sale. We do not sell personal information. If our practices change, you would have the right to opt out.
Right to non-discrimination. We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, contact us at hello@jenniferwhiteagency.com or call (805) 548-8530.

Changes to this policy

We may update this privacy policy from time to time. When we do, we will post the new version here with an updated "Last updated" date at the top. Material changes will be communicated to current clients through our normal customer communication channels.

Contact us

If you have questions about this privacy policy or your information, contact us at:

Jennifer White Insurance Agency Inc
1228 Broad Street
San Luis Obispo, CA 93401
(805) 548-8530
hello@jenniferwhiteagency.com

Privacy policy